## The 'Rolling Truck' Penalty

In property management, labor is the executioner. Most management firms have an in-house handyman, but they lack licensed plumbers and HVAC technicians. If an air conditioning unit stops working, they 'roll a truck' and call an emergency 3rd party vendor.

### FAQ

**Q: Why do operations managers obsess over "First Level Resolution"?**
A: When you dispatch an external plumber, the absolute minimum trip charge is often $185, regardless of the work done. If a tenant submits a ticket for a broken dishwasher, and it turns out the door latch simply wasn't closed all the way, the property management firm still bleeds that $185. Implementing software workflows that force the tenant to diagnose basic issues via text dramatically stanches this margin bleed.